Account and data

Delete your BoothIt account

BoothIt uses a reviewed request process so a mistaken tap cannot immediately remove production event data or guest videos.

Request deletion in the BoothIt app

1. Sign in to the BoothIt account you want deleted.
2. Open Settings, then Account / cloud sync.
3. Select Delete account.
4. Read the account and event-data warning.
5. Continue and type DELETE exactly.
6. Submit the authenticated request.

If an active request already exists, BoothIt shows its pending or processing state and does not create a duplicate request.

If you cannot access the app

Email support@boothitapp.com from the email address registered to your BoothIt account. Use the subject “BoothIt account deletion request” and include only the information needed to locate and verify your account. Never send your password, access token, or payment-card details.

Information affected by account deletion

After verification and review, deletion may include your BoothIt sign-in, account profile, operator settings, plan and device records, event records, galleries, share links, uploaded videos, thumbnails, and other storage files associated with the account, as described in the published privacy and deletion policy.

Shared event links and galleries may stop working when account deletion is completed. Submitting a request does not immediately delete those production resources.

Information that may be retained

BoothIt may retain limited information only where legally or operationally required, such as payment and tax records, fraud and security records, support correspondence, request audit records, or information needed to establish or defend legal claims. Retained information is restricted to its required purpose and retention period.

Review and processing communication

BoothIt aims to complete a verified request within 30 days after any required account or identity verification is finished. If more time is legally permitted and reasonably needed, BoothIt will explain the delay and the expected next step.

BoothIt will use the account email or the verified support conversation to acknowledge the request, ask for any verification needed, and send confirmation when account deletion is completed. Contact support@boothitapp.com if you need a status update.

Deleting an event is different

Deleting one event, capture, or local video is not the same as deleting your BoothIt account. Use the event or gallery controls for an individual item. Use this account-deletion process only when you want the BoothIt account reviewed for deletion.