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Troubleshooting

Fix sign-in failures, videos not uploading, QR links not opening, missing previews, playback issues, permissions, cloud sync delay, and device limits.

What It Does

Troubleshooting helps operators recover quickly during setup or a live event.

When To Use It

Use this when BoothIt is not signing in, recording, uploading, syncing, previewing, or sharing as expected.

Step-by-Step Guide

  1. Check internet and battery.
  2. Confirm app permissions.
  3. Refresh events and gallery.
  4. Check upload status and file size.
  5. Confirm plan and active phone limits.
  6. Try a short test capture.
  7. Contact support with device and event details if unresolved.

Common Issues

  • Sign-in fails: check credentials, network, and cloud status.
  • Videos not uploading: retry on stronger Wi-Fi.
  • QR not opening: confirm the upload completed.
  • Previews missing: refresh or wait for processing.
  • Video not playing: test another connection or device.
  • App permissions: grant camera, microphone, and media access.
  • Cloud sync delay: pull to refresh.
  • Device limit reached: remove inactive phones or upgrade.

Quick Tips

  • Do a full capture/upload/QR test before every event.
  • Keep support details ready: account email, event name, phone model, issue, screenshot or video.
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