Sign-in issues
Check account email, network, and Supabase cloud status.
Help Center
Troubleshooting, permissions, cloud, and devices.
Start here when BoothIt needs a quick event-day fix.
Permissions
Confirm camera, microphone, storage, and media permissions are granted.
Camera/microphone
Restart the app, switch camera, and confirm no other app is using the camera.
Gallery previews
Refresh the gallery if local thumbnails or cloud previews are delayed.
Cloud upload
Check connection, file size, plan limits, and retry failed uploads.
QR links
Confirm the upload completed before sharing a video or event QR.
Event sync
Pull to refresh after signing in on another active phone.
Active phones
Free and Starter use 1 active phone; Pro supports up to 6 active phones.
Payment/plan issues
Check plan status, voucher activation, and future Peach Payments card status.
Storage limits
Free Test includes a 50MB max upload; Pro targets a 200MB max upload.